Exchanges are processed as new orders and are accepted within 30 days
of original purchase. Harness must be received in new and resalable condition,
free of dirt/debris/fur and damage.
Please ship your new and resaleable product to:
Blue-9 Pet Products
1712 East Maple Street
Maquoketa, IA 52060
We will receive your product for exchange and process a new shipment within
3 business days, pending the requested item being in stock.
If you are exchanging a Balance Harness please double check your dog’s girth
measurements against our sizing chart to ensure proper size. In your return shipment,
please include a note with the following information.
Amazon Order #:
Size and Color you’d like to exchange for:
Customer Service can be reached at 563.200.5750 during normal business hours
for any additional assistance.