How do I exchange an item I purchased on Amazon?

Exchanges are processed as new orders and are accepted within 30 days
of original purchase. Harness must be received in new and resalable condition,
free of dirt/debris/fur and damage. 

Please ship your new and resaleable product to:  

Blue-9 Pet Products  
Exchange Department 
1712 East Maple Street  
Maquoketa, IA 52060 

We will receive your product for exchange and process a new shipment within
3 business days, pending the requested item being in stock. 

If you are exchanging a Balance Harness please double check your dog’s girth
measurements against our sizing chart to ensure proper size. In your return shipment,
please include a note with the following information.  

Name: 
Ship-To Address: 
Amazon Order #:  
Size and Color you’d like to exchange for:  

Customer Service can be reached at 563.200.5750 during normal business hours
for any additional assistance.