How do I exchange an item I purchased direct online from Blue-9?

We know how it feels to order the wrong size or color, so we can certainly assist you in exchanging your product for the right one.                          

Exchange

Exchanges are processed as a new order.

Review our Return instructions below, and then go to our website at www.Blue-9.com to place a new order for the size/color you need.

We do recommend replacing your new order immediately. This will ensure that you’ll get your new product quickly and that it won’t go out of stock while you’re waiting for your refund to process.

Customers who purchased from Amazon and need to exchange may refer to the Amazon Exchange Instructions.

Return

Purchases from our direct website at www.Blue-9.com are eligible for a refund if within 30 days of purchase, and if the item is in the same condition as when it was received. To complete your return please download, print, and fill out our Return Authorization Form to include with your return package. 

Note: If the item being returned is not resalable (free of dirt, hair/fur, debris, and damage), a fee of $10 will be deducted from your refunded amount.

You will receive email notification when the refund is processed.

If a credit has not been posted back to your account within 10 business days of receipt, please Contact Customer Service.

Visit our Return/Exchange Policy for additional information.