How do I return or exchange an item I purchased directly from Blue-9?

We know how it feels to order the wrong size or color, so we can certainly assist you in returning or exchanging your product for the right one.                          

Exchange

Exchanges are processed as a new order.

Review our Return instructions below, and then go to our website at www.Blue-9.com to place a new order for the size/color you need.

We do recommend replacing your new order immediately. This will ensure that you’ll get your new product quickly and won’t go out of stock while waiting for your refund to process.

Customers who purchased from Amazon and need to exchange may refer to the Amazon Exchange Instructions.

Return

We are happy to accept a return within 30 days of your purchase from our direct website at www.Blue-9.com. To be eligible for a refund, your item must be unused and in the same condition that you received it.

To complete your return please download, print, and fill out our Return Authorization Form to include with your return package. Purchases from 3^rd party dealers are subject to their individual return policies.

Note: If the item being returned is not in resalable condition (free of dirt, hair/fur, debris, and damage), a fee of $10 will be deducted from your refunded amount. We are only able to accept returns within 30 days of purchase.

You will receive an email notification when the refund is processed, generally within 1-2 business days of receipt of your package to Blue-9.

If a credit has not been posted back to your account within 15 business days of receipt, please Contact Customer Service.

Visit our Return/Exchange Policy for additional information.