Did you order the wrong size? We know how that feels!
Exchanges are processed as new orders. Follow the return process below and place a new order for the size/color you need. Shipping charges will apply to new orders. If you are an Amazon customer, please view our help article specific for Amazon exchanges.
We are happy to accept a return within 30 days of your purchase. To be eligible for a refund/store credit, your item must be unused and in the same condition that you received it. To complete your return, please download and complete the form linked here to include with your return shipment.
If the returned product is not in new and resalable condition (free of dirt, hair/fur, and debris), a cleaning fee of $10 will be deducted from your purchase price.
Your refund will be applied within 1-2 business days of receiving your return. Depending on the method of payment, the refund should show up on your account within 3-10 business days. An email notification of your harness being received will not be sent. Please follow the tracking information on your return shipment. If a refund has not been displayed on your account within 15 days of the post office marking it delivered to us, please contact us.