How do I return an item for a refund?

We're sorry to hear our Blue-9 product didn't meet your expectations. Please review the information below to ensure a speedy and seamless return process. 

Return

If purchased from an authorized dealer, or Amazon, please contact the authorized dealer, or Amazon directly, for explanation of their return policy.

Purchases from our direct website at www.Blue-9.com are eligible for a refund if within 30 days of purchase, and if the item is in the same condition as when it was received. To complete your return please download, print, and fill out our Return Authorization Form to include with your return package. 

Note: If the item being returned is not resalable (free of dirt, hair/fur, debris, and damage), a fee of $10 will be deducted from your refunded amount.

You will receive email notification when the refund is processed.

If a credit has not been posted back to your account within 10 business days of receipt, please Contact Customer Service.

Visit our Return/Exchange Policy for additional information.