My Balance Harness appears damaged. Who should I contact?

Oh no! We know life happens and sometimes our favorite dog-related items become damaged. 

In each package of a Balance Harness, we include our Chew Prevention Tips. We also offer a 90-day chew warranty. Your harness is most at risk of chew damage during the first month or so that your dog is wearing the harness. As they get used to the new sensation, we recommend watching them like a hawk during this time period to prevent chew damage.

We’ve got you covered though if they manage to sneak in a few chews! In the event your dog chews on the harness rendering it unusable, we’d like to provide a chew warranty offer. Our one time chew warranty offer is available if your puppy manages to chew/damage the harness within the first 90 days of purchase. Our offer provides you 50% off your replacement harness. 

For more information please contact Customer Service with your order number, a brief explanation of what happened, and include a few photos of the damaged Balance Harness for us to see.