Oh no! We know life happens and sometimes our favorite dog-related items become damaged.
We know dogs chew EVERYTHING, especially new or novel items like a shiny new harness. Our premium soft-touch nylon has a 3500lb test strength. You could tow a small vehicle with it! Our nylon doesn’t rip or fray when worn by a dog. It doesn’t matter how big or strong, or how much you use it, it does not fray on its own.
We know it can take less than 5 seconds for a dog to rip into a strap when left unattended. Note: The same is true for KEVLAR webbing, the same material that stops bullets for our uniformed officers is still no match for our dog’s strong teeth and jaws, designed to snap through animal bones with ease.
In each package with our Balance Harness, we include Chew Prevention Tips. We also offer a one-time 90-day Chew Warranty. Your harness is most at risk of chew damage during the first month or so that your dog is wearing the harness. As they get used to the new sensation, we recommend watching them like a hawk during this time period to prevent chew damage.
We’ve got you covered though if they manage to sneak in a few chews! In the event your dog chews on the harness rendering it unusable, we’d like to provide a chew warranty offer. Our one-time chew warranty offer is available if your puppy manages to chew/damage the harness within the first 90 days of purchase. Our offer provides you 50% off your replacement harness.
For more information please contact Customer Service and let us know your order number with a brief explanation of what happened, and include a few photos of the damaged Balance Harness for us to see.
If you did not purchase your Balance Harness directly from Blue-9, also include confirmation of purchase along with the photos requested.
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