Returns, Exchanges & Warranty Information

Returns & Exchanges Policy

Returns

We accept returns within 30 days of receipt of purchase for items purchased directly from www.Blue-9.com, as long as they are unused and in the same condition as when they were received.

To qualify for a refund:

• Items must be clean and free of dirt, hair/fur, debris, and damage.

• A completed Return Authorization Form must be printed and included in your return package.

Important Notes:

• Items not in resalable condition are eligible for a partial refund, with a $10 restocking fee deducted.

• Customers are responsible for return shipping costs.

• Returns for purchases made through Amazon, Chewy, Walmart, or other third-party sellers must follow that seller’s return process.

• Reseller returns require a Return Materials Authorization (RMA) and are subject to a 20% restocking fee plus return freight charges.

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Refunds

• Returned items must be received within 30 days of the original purchase date.

• Refunds are processed within 3 business days of receiving and inspecting your return.

• You’ll receive an email notification once your refund has been issued.

• If a credit hasn’t appeared on your account within 10 business days of receiving your refund notification, please contact our Customer Service team.

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Exchanges

We do not currently offer automated exchanges.

If you’d like to exchange a product:

1. Place a new order for the correct size, color, or item.

2. Return the original item using our standard return process.

   • Print and fill out the Return Authorization Form.

   • Include it in your return shipment.

Once your return is received and approved, we’ll issue a refund for the returned item, minus any applicable restocking fees.
Note: Shipping costs apply to both the new order and return.

Amazon Customers: Please use our Amazon Exchange Request Form to request an exchange for a product purchased through Amazon.

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Balance Harness One-Year Extended Warranty

For added peace of mind, we offer a $4 One-Year Extended Warranty on the Balance Harness at the time of purchase through our website www.blue-9.com. Note: Harnesses purchased through third parties do not qualify for the warranty program. Also, the warranty must be purchased at the same time as the harness.

Coverage Includes:

• Hardware issues (buckles, clips, D-rings)

• Seam or stitching failure

• Chewing damage

Exclusions:

• Lost, outgrown, or fully functional items

• Normal wear and tear (e.g., fading, odors)

• Free or promotional products

• Third-party or wholesale purchases

• Abusive or excessive claims

Claim Process:

• Submit your proof of purchase and clear photos of the issue.

• If approved, we’ll send a replacement (standard shipping fees apply).

Questions about warranty coverage? Email us at [e-mail] and we’ll be happy to help.