General FAQs

Shipping

• What does the Free Shipping promotion apply to?
• When will my order arrive?
• Do you ship Internationally?
• My order was marked delivered, but it is not here. What does that mean?
• What are the Customs Duty/ Brokerage / Taxes on the shipment?
• When will my item ship?

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Returns / Exchanges

• I need to exchange an item I purchased online.
• I'd like to return an Iitem for a refund.
• When will I receive my refund?
• I need to exchange an item I purchased on AMAZON.

FAQ

• Where do I purchase the new Inspire Dog Training Treat Pouch?
• How can I request a donation?