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  1. Blue-9
  2. General FAQs

General FAQs

Shipping

  • My order has shipped. When will the order arrive?
  • International Shipping Costs - What should I expect to pay?
  • When will my order ship?
  • Is shipping cost refunded if I send my product back for return or exchange?
  • How do I know how much the shipping cost will be to my location?
  • Do you ship Internationally?
See all 8 articles

Returns / Exchanges

  • How do I exchange an item I purchased direct online from Blue-9?
  • How do I return an item for a refund?
  • When will I receive my refund?
  • How do I exchange an item I purchased on Amazon?

FAQ

  • How do I update my Blue-9 account information?
  • I am an approved Blue-9 Reseller. How do I get signed back into my account?
  • DOOit Poop Bags are Eco-friendly
  • Where can I learn more about becoming a Blue-9 Reseller/Dealer?
  • Where can I find the strap waist size and dimensions for the Inspire Training Treat Pouch?
  • Do I need to set up an account to place an order?
See all 10 articles
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